Terms & Conditions
Travel with Ami solely provides professional travel planning services. Travel agency services and travel bookings are provided through Ami Jagger (Hisanaga) at Centre Holidays Inc.
This Travel Service Purchase Agreement/Terms and Conditions (“Terms and Conditions”) govern the relationship between both Travel with Ami (TwA) and Centre Holidays (CH) (“we/us/our”) and you, the purchaser and/or traveler (“client(s)” , “customer(s)” , “passenger(s)” and “you/your”). By planning travel with TwA and/or booking with Centre Holidays you agree to be bound by these terms and conditions set out below and to the terms of the tour operators, cruise lines, hotels, air carriers, consolidators, car rental companies, bus companies and any other supplier of travel services (“supplier(s)” and “travel services provider”) and travel-related goods and services that you select. You acknowledge that Travel with Ami solely provides professional planning services. If travel booking is made by Ami Jagger (Hisanaga), it is through Centre Holidays which acts solely as a booking agent for disclosed principal supplier on your itinerary and is not the source or provider of the travel services. These terms include warranties and disclaimers and exclusions of liability and may restrict your rights and remedies and provide protection to both TwA and CH. Travel with Ami – Centre Holidays is an affiliate of Centre Holidays, 231-2155 Leanne Blvd, Mississauga, ON, Canada TICO #500181142.
The customer acknowledges having had the opportunity to review the terms and conditions of the travel service provider prior to completing the purchase of travel services.
In providing travel information, making reservations, and issuing tickets and other documents to the customer, Centre Holidays acts solely as the agent for the travel services provider. Each supplier is an independent entity with its own management and is not subject to the control of CH or TwA. The suppliers whose names appear in travel documentation are those actually responsible for providing the travel services purchased, and you consent to the use of those suppliers. TwA or CH does not guarantee or insure the travel services to be provided by any travel services provider and assumes no responsibility for actions beyond its control in connection with travel services. TwA and CH are not responsible or liable for any claims, losses, damages, costs or expenses arising out of personal injury or death, loss of enjoyment, upset, disappointment, distress or frustration, loss of or damage to property, accident, delay, nonperformance, irregularity, or any consequence from them, which may be occasioned through the neglect or default or any act or omission of any travel services provider or any governmental authority or which may be occasioned through weather, equipment failure, labour disputes, sickness, theft or any other reason not within the direct control of TwA and/or CH. Without limiting the generality of the foregoing, TwA and CH is not responsible for any consequential damages whatsoever.
CH transmits the proceeds from the sale of travel services to the travel service provider supplying those travel services and CH acts as the travel service provider's agent. In the event that such a travel service provider defaults prior to providing the travel service for which payment has been made, the customer's sole recourse for refund shall be with the defaulting travel service provider, or from insurance covering such defaults.
TwA and CH disclaims all liability for errors or bias in reservations, fares, or other information provided by any automated airline reservation system.
The customer must be 18 years of age and possess the legal authority to enter into this Travel Service Purchase Agreement and to make travel bookings with CH. You agree to be financially responsible for all of your travel bookings and warrant that all information supplied by you on behalf of yourself, members of your household, or others for whom you are authorized to transact business with us is true and accurate. You agree that you will only make legitimate reservations or purchases with CH and its suppliers, and acknowledge that, without limitation, any speculative, false, or fraudulent reservation is prohibited.
All prices listed, unless stated otherwise, are in Canadian dollars. Airport fees for airports that require payment on site, where applicable, are not included in the pricing. All prices are subject to change without prior notice. TwA and CH is not liable for any fluctuation in price or change in schedule or equipment or accommodations in connection with any travel service that occurs before, during or after the purchase of the travel service. Should there be a discrepancy between the price stated and that of the actual travel service provider, the latter shall prevail. All travel services are subject to availability. The amount of tax on the processing fee may change if your province of residence is different than where the agency is located. CH will apply the appropriate tax on your processing fee according to government regulations when the processing fee is charged.
For professional travel planning services with Travel with Ami a non-refundable payment is required upon completion of the service agreement form through e-transfer before service is rendered.
For travel-related bookings, payment is required at the time of purchase. Purchases can be made using Visa, MasterCard, or American Express credit cards. By submitting a credit card authorization form to CH, you agree to allow CH to use your payment method to purchase travel products from our suppliers on your behalf. Third party credit card bookings are not allowed. All fraudulent purchases will be investigated and prosecuted. When allowed under the applicable travel service provider's terms and conditions, CH may accept a deposit from the customer to reserve travel services. If full payment for the travel services is not received when due under the travel service provider's terms and conditions, then the deposit shall be forfeited by the customer to the travel service provider.
Excepting in the case of fraud, you agree not to file any dispute with your bank or credit card company avoid or violate any booking terms and conditions CH or its suppliers, including cancellations or changes of itinerary or arrangements for reasons beyond the control of CH, TwA or its suppliers. If you attempt to chargeback, reverse, or recollect a previously authorized trip payment, CH and TwA reserve the right to collect all additional costs, fees and expenses associated with such chargeback, reversal or recollection, including without limitation, attorney fees.
All payments for travel are due prior to departure according to each supplier’s terms and conditions of booking. You understand that failure to make final payment or any violation of a supplier’s conditions of purchase may result in cancellation of your reservations, in you being denied access to any flights, tours, hotels, cruises, or other travel services, or in you forfeiting any monies paid for your reservations. In some cases, there is NO REFUND once a booking is made and paid in full. You may not be entitled to a refund if you change or cancel your travel plans after confirmation of a booking.
CONFIRMATION AND DELIVERY
After a purchase is made, the customer will receive an e-mail confirming the purchase. It is the customer's responsibility to verify that the information contained in that e-mail correctly reflects the travel services purchased. If the information in the e-mail is incorrect, the customer must contact CH on the same day at 5 pm PST/PDT on which the booking is made in order to have it corrected. Electronic tickets will be delivered by means of e-mail. For other travel documents issued by travel service providers, delivery or pick-up arrangements will be made with the customer by the CH. If the customer elects to have any documents delivered by courier, applicable courier charges will be payable by the customer.
It is the responsibility of the customer to ensure that the customer and all other persons traveling with the customer have the appropriate documentation in their possession (such as current and valid passports, visas and identification cards, etc) before leaving the country, and that they satisfy all other applicable requirements (such as vaccinations), to gain entry to the chosen destination and re-entry to the country.
In some cases, required inoculations must be recorded by client’s health practitioner on a valid vaccination certificate, which the client must carry for proof of inoculation. If you are concerned about taking any medications or receiving certain inoculations, check with your health practitioner BEFORE booking. Check the Government of Canada travel advisories webpage https://travel.gc.ca/travelling/advisories, and https://travel.gc.ca/travelling/health-safety/travel-health-notices for relevant information relating to travel to specific destinations, and the Government of Canada travel health and safety web pages https://travel.gc.ca/travelling/health-safety for information on health issues related to travel.
The customer acknowledges having had the opportunity to review the applicable documentation and other requirements prior to completing the purchase of travel services. Obtaining passports and visas may require lengthy processing times and it is the customer's responsibility to ensure timely receipt of all documents. The customer acknowledges that entry to another country may be refused even if the required information and travel documents are complete. TwA and CH shall not assume responsibility for the accuracy of health, vaccination, or documentation prior to departure or upon landing at the final destination.
When traveling domestically or internationally from Canada, the Canadian Air Transportation Security Authority (CATSA) and the Government of Canada advise that everyone carry acceptable identification in order to board a flight. Acceptable identification can be found at https://travel.gc.ca/travelling/documents; examples are Passport, provincial or territorial government id card, driver's license. The name, date of birth and gender that appears on the identification card of use must exactly match the same such data that is listed on airline ticket(s) and booking records. You acknowledge any failure to strictly comply with these requirements may result in denied boarding, additional fees and/or an undue delay at an airport security checkpoint causing client(s) to miss flight(s), and subsequent scheduled travel bookings. TwA and CH strongly recommend that you take into account that certain countries will not admit a passenger if their passport expires within six (6) months of the date of entry. Non-Canadian citizens may require additional or different documentation. Client(s) is responsible to make TwA and CH aware when traveling on a passport from a country other than Canada. TwA and CH neither controls nor warrants the issuance of visas or approval of visa waivers related to your travel. Should a visa not be issued, TwA and CH are not responsible for lost payments made toward the contemplated trip. Please note that the rules of each country regarding entry and exit change may change regularly.
Specialized notarized documentation may be required for unaccompanied minors and for children traveling without both parents. Please see https://travel.gc.ca/travelling/children/consent-letter for additional information. The Government of Canada requires that for groups of children under the age of majority (18 or 19, depending on the province or territory of residence) arriving to Canada by land or sea from a contiguous territory and traveling with a school group, religious group, social or cultural organization, or sports team, may also present an original or copy of his or her birth certificate, or a citizenship card. Parental or legal guardian consent must be provided to the supervising adult/group leader in writing.
It is the customer's obligation to check-in at the airport for air travel within the time specified by the applicable travel service provider and, following check-in, to proceed to the correct departure gate by the time specified on the customer's boarding pass. A customer will be denied boarding if the customer has not checked in or arrived at the correct departure gate on time. TwA and CH are not responsible if the customer misses his or her flight.
FLIGHT TIMES AND RECONFIRMATION
All flight times, carriers, equipment and itineraries are subject to change with or without prior notice. If TwA or CH is made aware of a change by a travel service provider, it will use commercially reasonable efforts to advise the customer as soon as possible. For air travel, please contact the applicable airline 24 hours prior to departure to reconfirm flight times and status. In the event of a flight delay related to weather, traffic or another force majeure situation, it may not be possible for the air carrier to provide meals and/or accommodations. TwA and CH are not responsible for lost wages, missed holiday time or any other additional charges incurred as a result of changes in times or itineraries and shall not assume any responsibility for any air schedule changes.
Failure to use a reservation may result in automatic cancellation of all continuing and return flights, as well as forfeiture of airfares. Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure time for domestic flights, and 72 hours prior for international flights. By checking in for a flight, tour or cruise, you may be agreeing to additional terms and conditions imposed by the supplier. If you have authorized TwA or CH to check you in for any component of your trip, you take full responsibility for agreeing to and complying with the supplier’s terms and conditions of check-in.
CONNECTING FLIGHT TIMES
Customers should allow for the minimum connecting time approved by the applicable travel service provider in order to reduce the risk of missing connecting flights. All connecting flight reservations are made at the risk of the customer and TwA and CH are not liable for damages or additional fees incurred by the customer owing to a missed flight connection, whatever the reason.
Cancellation and change penalties for purchased travel services vary depending on the travel service provider. In many cases, the price of travel services is 100% non-refundable or cancellation/changes carry stiff penalties. Travel service arrangements also may not be changeable or they may be changeable only upon payment of a fee that is determined by the travel service provider. The customer should consult the terms and conditions of the applicable travel service provider before completing the purchase of travel services. All cancellation and change requests must be sent to CH in writing. As a result of cancellation or change, CH's and third-party supplier’s penalties will apply. Cancellation and change fees will be charged to the credit card or other payment method you authorized to pay for travel services or deducted from the supplier’s refund.
Air travel to other countries is governed by various conventions and agreements between Canada and other governments, which are incorporated into the terms and conditions of the customer's purchase of applicable air travel services. Incorporated terms may include, but are not restricted to:
limits on liability for personal injury or death;
limits on liability for lost or damaged baggage and its contents, including fragile or perishable goods, and availability of excess valuation coverage;
claims restrictions, including time periods within which passengers must file a claim or bring an action against the air carrier;
rights of the air carrier to change the contract;
rules on re-confirmation of reservations, check-in times and refusal to carry; and
rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft and rerouting.
It also is the customer's responsibility to become familiar with the relevant laws and customs of the countries of destination. The customer acknowledges that the living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada.
Each country holds different views of past criminal offenses, whether within or outside of their boundaries. If you have a current or prior criminal offense, contact that country directly for entry and exit requirements. You can visit the Government of Canada travel website for further information about these requirements. See https://travel.gc.ca/travelling/advisories, for entry requirements for a specific country. We do not inquire about an individual’s criminal record in the interest of respecting our clients’ privacy.
The customer must consult the terms and conditions of the applicable suppliers for restrictions on the number and weight of baggage on chartered and scheduled service. Lost or damaged baggage is the responsibility of the airline/suppliers, which may have limited liability. TwA and CH recommend the purchase of insurance for loss of, or damage to, baggage. In the event of damaged, lost or delayed baggage, please contact the applicable airline/supplier representative prior to leaving the airport. Failure to do so will invalidate the customer's claim. Note: additional baggage fees may apply based on the airline you have selected.
Federal law prohibits passengers from bringing hazardous materials on the aircraft. (1) Federal law forbids the carriage of hazardous materials aboard aircraft in the passenger’s luggage or on the passenger’s person. Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radio-active materials. Examples: Paints, lighter fluid, fireworks, animal repellents, oxygen bottles, and radiopharmaceuticals. (2) There are exceptions for medicinal and toilet articles carried in the passenger’s luggage and certain smoking materials carried on the passenger’s person. For further information, each passenger should contact the relevant airline representative(s) on their itinerary. Restrictions on hazardous materials are listed http://www.tsa.gov/traveler-information/prohibited-items.
ACCESSIBILITY, TRAVELERS WITH DISABILITIES, SPECIAL TRAVEL NEEDS
Travelers with disabilities or special needs who may require non-emergency special services, additional support or accommodation of a disability should advise us in advance of booking, so that we can request assistance or arrange for appropriate services or equipment. In some cases when travellers are unable to use their own wheelchairs, mobility devices, medical equipment or devices, rental of special equipment or devices may result in additional charges. Airlines may impose charges for additional baggage and may have restrictions on the size of wheelchairs that they can accommodate. In order to travel with a service animal or emotional support animal, some suppliers may require advance arrangements and special documentation of the animal’s health and training. When traveling outside of Canada, laws and regulations applying to people with disabilities will often apply different standards of accommodation for travelers with disabilities or special needs. While we are committed to assisting travelers with disabilities or special needs, TwA and CH are not responsible for the failure of suppliers in those countries to meet the needs of travellers when the supplier follows laws and regulations of the local jurisdiction. Additionally, the laws and regulations of local jurisdictions covering travellers with disabilities or special needs may change without prior advance notice and TwA and CH bear no responsibility in case of changes in the legal or regulatory framework of the places you may visit on your trip. Certain destinations may have limited medical facilities or limited availability of prescription medications. We recommend that you consult with your health practitioner to discuss the details of your trip. Certain travel insurance plans may provide access to emergency medical care, medical evacuation and replacement of prescription medication. WE RECOMMEND THE PURCHASE OF COMPREHENSIVE TRAVEL INSURANCE ON ALL BOOKINGS.
CH offers the customer the option of purchasing travel insurance, including trip cancellation insurance and out of province health insurance, to insure the customer against the risks described in the applicable policy that may occur prior to, during or after the customer's trip. It is recommended that the customer purchase travel insurance. Unless specifically noted, travel insurance is not included in the cost of the client’s itinerary.
There are different types of insurance packages available. Travel insurance is recommended to be purchased by the customer within 24 hours of purchasing the travel services to which the insurance relates or prior to the day of departure, whichever is earlier (excluding out of province medical only insurance, which may be purchased anytime up until departure). Cancellation of an insurance package purchased through CH must be submitted within 5 days of purchase or prior to the day of departure, whichever is earlier. To make an insurance claim it is the customer's responsibility to contact the insurance carrier as soon as possible. Please contact CH if more information regarding travel insurance is required.
The purchase of travel insurance is not required in order to purchase any other product or service offered by TwA or CH, however if you decline to purchase insurance, CH will require that you execute an insurance waiver. An additional charge applies for any travel insurance selected. CH ro TwA CANNOT GUARANTEE THAT ANY INSURANCE PROVIDER WILL APPROVE COVERAGE FOR A CLAIM MADE UNDER THE INSURER’S POLICY AND MAKES NO REPRESENTATIONS ABOUT THE EXTENT OF COVERAGE FOR ANY POLICY IT MAY OFFER OR QUOTE.
The customer acknowledges that it has been made aware of the availability of travel insurance coverage, including trip cancellation insurance and out of province health insurance, and the customer has either purchased or expressly declined to purchase that insurance prior to completing the purchase of travel services.
CORRECTION OF ERRORS AND AVAILABILITY
We reserve the right to correct errors. In the event of any pricing error or omission, we reserve the right to adjust such pricing or make any other corrections. All offers, incentives and supplier promotions are subject to availability and may change without notice. Prospective clients are advised to reserve early to avoid disappointment and additional late booking fees.
UNUSED ARRANGEMENTS, MINIMUM PASSENGER REQUIREMENTS, ALTERATIONS
When tour, cruise or package prices are based on suppliers’ contract rates, you will not be entitled to any refund for any unused portion of travel. Some group tours are based on minimum numbers of passengers traveling; if the number of passengers falls below the minimum required, a surcharge may be imposed, or the tour may be canceled. Any cancellations of a tour or package for reason of failing to meet the minimum traveler requirement will be governed by the tour operator’s cancellation policy. If you decide to change any portion of your confirmed arrangements prior to departure or during your trip, CH will attempt to assist you. Certain bookings may not be able to be changed. All requests for changes to a booking must be made in writing to CH. The supplier may determine that alterations in itinerary are necessary for any number of reasons, including but not limited to severe weather. Any alterations to an itinerary are at the sole discretion of the supplier, and TwA and CH bear no responsibility for any changes.
RISK AND SAFETY
Travel to certain destinations may involve greater risk than others. TwA and CH recommend clients to remain informed on a daily basis as to current news events, as well as to review travel prohibitions, warnings, announcements and advisories issued by the Government of Canada prior to booking and traveling to international destinations. Information on health and safety conditions in various countries and the level of risk associated with travel to particular international destinations can be found at https://travel.gc.ca/travelling/advisories, https://travel.gc.ca/travelling/health-safety, and https://travel.gc.ca/travelling/health-safety/travel-health-notices.
The Registration of Canadians Abroad is a free service provided by the Government of Canada to Canadian citizens who are traveling to, or living in, a foreign country. The Registrations of Canadians Abroad allows you to enter information about your upcoming trip abroad so that the Government of Canada can notify you in case of an emergency abroad or a personal emergency at home. The service also enables you to receive important information before or during a natural disaster or civil unrest. Registration is recommended and provided by going to https://travel.gc.ca/travelling/registration. You can also register in person at a Canadian government office abroad. BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, TwA and CH DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK, AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. CLIENT’S PARTICIPATION CONSTITUTES ACCEPTANCE OF SUCH EVENTS AT CLIENT’S OWN RISK.
TwA and CH will not be in breach of these terms and conditions or otherwise be liable to you, for any failure or delay in performing an obligation under these terms and conditions that is due to any of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots, war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of communication facilities, including web host and internet service provider, breakdown or malfunction of equipment, destruction of or serious damage to facilities, natural catastrophes including, but not limited to extreme weather events, floods and volcanic eruptions, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion, generalized lack of availability of raw materials or energy, and any other unforeseen circumstance which is beyond the control of TwA or CH. THE PURCHASE OF TRAVEL INSURANCE IS HIGHLY RECOMMENDED ON ALL TRIPS. In addition, each of TwA and CH’s suppliers has terms and conditions which include Force Majeure provisions. In the event that a Force Majeure event occurs, those suppliers may be entitled to, and may in their sole and absolute discretion, vary, postpone or cancel any itinerary or arrangement in relation to the trip. Payment of any refund to you as a result of the non-performance of any obligations hereunder shall remain in the sole and absolute discretion of the supplier, pursuant to their policies, although TwA and CH shall use their reasonable efforts to secure reimbursement for you where possible.
When you book with CH, you accept responsibility for any damage or loss caused by you. Full payment for any such damage or loss (reasonably estimated if not precisely known) must be paid directly at the time to the accommodation owner or manager or other supplier. You must indemnify both TwA and CH for the full amount of any claim (also including legal costs) made against TwA and CH. TwA and CH are not responsible for any costs incurred concerning a guest removed from a trip, or any portion of a trip. You agree not to hold TwA or CH or any of its related entities liable for any actions taken under these terms and conditions. Baggage and personal effects are at all times the sole responsibility of the participant. Each participant in any trip escorted is expected to act responsibly and adhere to all behavior guidelines established by TwA, CH and our suppliers. TwA, CH and all suppliers reserve the right to remove you from any facility, hotel or resort property, tour location or means of transportation if your health or your conduct appears to endanger yourself or others, disrupts the general well-being of other clients on any element of your trip, or interferes with the operation or security of the places we visit. In any such case, there will be no refund.
JURISDICTION AND CLASS ACTIONS
This terms and conditions shall be governed by and construed in accordance with the laws of the province in which the Travel with Ami and Centre Holidays are located and the laws of Canada applicable in it and shall in all respects be treated as a contract of that province. The customer expressly waives his or her right to participate in a class action suit against TwA and CH for any cause of action arising out of this terms and conditions.
Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange rate fluctuations. TwA and CH are not responsible for surcharges or foreign transaction fees imposed by client’s credit card or bank.
TwA and CH are committed to protecting the privacy of customer's personal information, including financial information. By purchasing travel services, the customer agrees that TwA and CH may contact the customer in connection with the purchase of those travel services.
The customer acknowledges and agrees that the customer shall execute this terms and conditions by:
Clicking on the appropriate icon or sending a written confirmation indicating that the customer agrees with the terms and conditions of this terms and conditions; Providing his or her name; and
Providing the customer's credit card type, number and expiry date or an email transfer.
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time. Updated versions of the Terms will be provided to clients, will be posted on our website and are effective immediately on posting.
The laws of the Province of British Columbia govern these terms and conditions. You hereby consent to the exclusive jurisdiction and venue of courts in Vancouver, British Columbia in all disputes arising out of or relating to travel planning with TwA and bookings with CH. If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and agreement shall continue in effect. These terms and conditions (and any other terms and conditions referenced herein) constitute the entire agreement between the Client, TwA and CH with respect to travel planning and bookings made with TwA and CH by any means, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the client and TwA and CH with respect to communications with TwA and CH. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these terms and conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
If you have any questions or concerns regarding this terms and conditions, please contact the TwA and/or CH.
Last Updated: July 22, 2021